Harness the power to INCITE…
With MMP’s proprietary platform, you can publish videos and other media directly to your frontline without impacting bandwidth for critical transactions.
Access to information where and when it is needed. Untethered mobility allows associates to stay on the selling floor, saving you payroll dollars. Incite is a native App optimized for mobile devices.
You can’t manage what you can’t measure. Real-time results are viewable on a live dashboard where field leaders have a leading indicator for in-store performance, allowing leaders to mentor and coach.
INCITE is a next generation platform that drives front-line performance.
With INCITE, you empower the front-line to drive your bottom-line. How? By delivering the right information, at the right time, to the right associates for a fully-integrated omnichannel solution. They learn on the selling floor in bite-sized pieces, with real-time measurement that directly correlates to bottom-line results. INCITE impacts KPIs by enhancing product knowledge, selling skills and communication that improves the in-store experience.
INCITE is the world’s first mACP – mobile Associate Communications Platform – and has defined the category. It’s a sophisticated, highly branded, private broadcast network with instant-on, non-streaming video; a self-publishing interface; granular targeting; real-time metrics; field accessibility; instant, internal global broadcasting from an iPad or desktop; and a simple dashboard interface, all and more from a well- established service training expert.
Video is an important part of your communication strategy and we have a proprietary method to deliver it flawlessly.
You understand the power of video. You know it’s not a trend or fad, but rather the core of how you show the beauty of your products, envision your customer engagements and send internal messages… it’s how you move your organization forward. You also know that delivering video can be a challenge in your stores. With our proprietary platform, you can publish video directly to your store’s app without impacting business critical transactions.
Our platform impacts the most important person, your customer.
Associates are the front-line of your business. Every associate can impact the customer if given the right training and communications that show him or her how to be successful. Every company we’ve met wants to communicate with and train associates better, faster and easier.
Associates are provided a dashboard that guides them to what they need to do now, ensuring consistency in training, communication and results.
- To publish video training and communications the moment it’s relevant
- Real-time data that allows field leaders to mentor and coach associates
- Employees to participate
- Metrics to ensure
- Global deployment for maintaining and tracking communications
Consistent, inspiring communications for the associate and actionable data for your entire company means a better in-store customer experience.
This single platform lets your entire company communicate directly to the field, no matter your industry.
Maximize your customers’ positive experiences by giving your front line—your employees—the tools and training they need. Ensure that your associates, around the country and around the globe, are providing a consistent positive experience with a platform that empowers them to be customer-centric.
Through engaging communication, everyone in your company becomes unified towards the same goals: amazing customer satisfaction and stronger bottom line results.
Click on each icon for more information about how INCITE works for your industry.
At MMP, we focus on training and communications that deliver return on investment.
Effective training and communications arms your associates with the tools to impact sales and improve the customer experience. Confident and well trained associates will significantly outperform untrained associates. With INCITE your associates have the skills that increase revenue, increase conversion, improve productivity and build customer loyalty.
By ramping up your associates faster you will also reduce costly employee turnover through better employee satisfaction.
INCITE provides field managers visibility into individual associate performance creating coaching opportunities that lead to better productivity and performance. INCITE delivers vital training and communication for less by eliminating payroll, and shipping costs associated with traditional training. INCITE your company’s top-line sales and bottom-line results by delivering ROI.
We focus on one critical part of your omnichannel strategy: closing the knowledge gap between your associate and customer. INCITE is a performance-driving platform that delivers product knowledge, selling skills, operational excellence, and access to social media. This timely training and communication keeps your associates a click ahead of the customer. Traditional learning management systems are often compliance-driven, defensive tools that are built for HR functions. Those functions are critical, but they cannot drive KPIs. In today’s digital marketplace—success takes an omnichannel approach. Your retail locations have to stand out. They must provide something above and beyond what’s available online…and that something is your associates. Give your associates information and skills to impact business now, and give leaders visibility to ensure success.
to the front-line
ORGANIZED THE WAY YOU DO BUSINESS
TO COACH AND MENTOR RESULTS
We are friendly. So is our pricing.
At MMP—we don’t think you should pay for turnover twice! INCITE’s monthly, subscription-based pricing lets you hire new employees to replace old ones without paying again for the full year.
Our pricing is based on the number of employees you currently have, not per program. (You can have as many programs as you want for different departments!) Simply put, if you need to supply talent development for 12,500 people, you pay for 12,500 people, no matter the turnover, no matter the number of programs.